Refund policy

Refund & Return Policy

We aim to ensure every customer is satisfied with their new carpet, both in appearance and installation. Please read our refund and return policy carefully before making a purchase.

What Can Be Returned

Standard-size carpets and rugs may be returned if:

• They have not been cut, fitted, or altered in any way
• They are unused and in new condition
• They are returned within 30 days of purchase or delivery
• They are in the same condition as received

What Cannot Be Returned

• Custom-sized or made-to-order carpets
• Carpets that have been cut, fitted, altered, or show signs of use
• Clearance items or items marked as final sale

How to Return an Item

As we do not accept online orders, all returns must be arranged directly through our store or by phone. Items can be returned in person, or we can help arrange a collection—charges may apply depending on the location and size of the carpet.

Please note: We do not offer free return collection for fitted or oversized carpets.

Refunds

Once the item has been returned and inspected, we will issue a refund to your original payment method. This process usually takes 5–7 business days from the date we receive the returned item.

How to Begin a Return

To start a return, please contact us with the following information:

• Your name and date of purchase
• A brief description of the item
• Reason for return
• (Optional) A photo of the item to help us assess the issue